Terms of Use

Version 1.0, effective 1 November 2026

These terms govern the use of StatRO and its field app. By sending a registration request or using the platform, your organisation accepts them together with the Privacy Policy.

1. The service

StatRO is a platform for running reverse osmosis water treatment plants: periodic and daily entries, dashboards, reports, maintenance, quality, stock, chemicals, and other modules depending on the package. We keep developing it and may add or change features. We will not take away a core feature of your package without telling you.

2. Your account and the trial

• The account is opened after we review the registration request, with a free 14-day trial.
• After the trial it continues on the package and price agreed.
• Your organisation's account manager adds users and sets their permissions, and your organisation is responsible for what happens in its account.

3. What we ask of you

• Keep passwords secret, and tell us straight away about any suspicious sign-in.
• Enter data as accurately as you can. Reports and indicators are only as good as what goes in.
• Do not enter other people's personal data without a lawful basis.
• Do not try to reach another organisation's data, disrupt the platform, or probe it for weaknesses without our written permission.

4. Your data

The data you enter belongs to your organisation. You allow us to process it only to provide the service, as the Privacy Policy explains. When the subscription ends, you can ask for a copy within 60 days.

5. The Smart Advisor and engineering decisions

Indicators, reports and Smart Advisor analyses are aids built on the data entered. Operating and engineering decisions at your plants remain the responsibility of your qualified team, and any recommendation should be reviewed before it is applied.

6. Availability

We aim to keep the platform available at all times and back up the data daily. The service may still pause now and then for planned maintenance or a fault at one of our providers. We announce planned maintenance in advance where we can, and work to restore the service as quickly as possible after any fault.

7. Suspending an account

We may suspend an account for misuse, for threatening the security of the platform or of other users, or for non-payment after notice. Your organisation may end its subscription at any time on the terms agreed.

8. Limits of liability

We provide the platform with ordinary professional care. We are not liable for indirect losses, for losses caused by incorrect data entered, or for decisions taken without review by your qualified team. In any case our liability is limited to what your organisation paid us in the twelve months before the claim.

9. Changes to these terms

If we change these terms in a meaningful way, we will email account managers before the change takes effect and update the version and date at the top.

10. Governing law and contact

These terms are governed by the laws of the Kingdom of Saudi Arabia. Questions: info@stat-ro.com

These terms are published in Arabic and English. If the two differ, the Arabic version prevails.